Delivery

Your order may be delivered by freight or parcel service. The delivery fee is calculated according to the shipping address, the weight, size and nature of your goods and will be specified when you place your order.

Accessories and small items (up to 10kg): we ship to Switzerland. We do not ship to a P.O. Box.

Furniture and large items: we only ship to Geneva. If you would like to ship to another location, please email us the items you wish to order and your shipping address for a quote.

Most products ship out of our Geneva location; however some items will be shipped directly from the manufacturer or the wholesaler. We make great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. However, we will not guarantee the delivery date of any order.

Items purchased together will not necessarily be shipped together.

Small items:  Most purchases are shipped from our warehouse by La Poste to arrive in your home within 2 - 5 business days of order receipt. If there is a delay, we will notify you by email. In case you are not at home when the delivery is made, your parcel will be placed in your parcel box if possible. Otherwise, you will receive a collection slip with the necessary information to collect your parcel from the post office. Allow 4 - 12 weeks for delivery of out-of-stock items or special orders.

Large items:  Larger items will ship by freight. For in-stock items, delivery times range from 1 – 4 weeks from the time your order leaves our warehouse. If there is a delay, we will notify you by email. Allow 4 - 12 weeks for delivery of out-of-stock items or special orders.

Truck freight orders require that someone is available to accept the delivery. The carrier will contact you to set up a delivery time, usually a 2-4 hour appointment window during normal business hours.

Certain large furniture items will ship using our White Glove delivery service. With White Glove service, a professionally trained and experienced 2-person delivery team will unload item(s) off the truck, carry it and place it inside the room of your choice. It is the customer’s responsibility to be sure that the items purchased will fit through all doorways, halls, stairwells, elevators or any other passageways.

 You will be required to accept and sign for the shipment. Please carefully inspect the item(s). If your order appears damaged in any way, describe the damages immediately on the delivery receipt. All damages should be reported to our customer service within 48 hours of delivery.

Please note that the delivery charges for large items do not include unpacking and assembly services. They may be added to any order for an additional delivery charge. To do so, please contact customer service.

Returns

Our shipments are carefully inspected before leaving our warehouse, but in the event you are not fully satisfied with your purchase, we will be happy to accept a return for an exchange or a full refund.

  • You can return your purchase for up to 14 business days following receipt of the goods.
  • Products must be in the condition you received them, unused and in the original box and/or packaging.
  • We cannot accept returns on final-sale merchandise or monogrammed/personalized items.
  • We accept merchandise returns only with the original receipt.
  • Once your return is received and inspected by our customer service staff, we will process your refund or exchange.
  • By mail returns: shipping charges are nonrefundable, and return shipping fees may apply.